Center Rock
Customer Service & Troubleshooting
At Center Rock, customer service isn’t a department, it’s part of who we are. We combine decades of hands-on construction, mining, and oilfield experience with a customer-first mindset to provide unmatched technical support before, during, and after your drilling project.
Whether you’re planning a new bore, evaluating a formation, or troubleshooting equipment, our team is here to help you get the job done, quickly, confidently, and safely.
Real People. Real Answers. Real Support
Support Services We Offer
Post-Sales Technical Assistance
Troubleshooting hammer performance or bit wear
Vibration, air flow, and torque diagnostics
Advice on rebuild intervals and maintenance practices
Fast answers to operational questions by phone or email
Pre-Sales Support
Application-specific tool recommendations
Sizing guidance for bits, hammers, and underreamers
Compressor matching and air system planning
Spec reviews and design input for project engineers
Why
Center Rock Support Stands Out
No Scripted Responses
Speak directly with engineers and tool experts
Fast, Direct Access
No call center loops, we get you help fast
Problem-Solvers by Trade
We’ve worked the rigs, tested the tools, and know what works
Lifetime Support
We support every product we sell, regardless of age
DRILLING APPLICATIONS
Industries We Support
Our service staff includes drilling professionals with backgrounds in: